Support
Have a question or running into an issue? We're here to help.
Frequently Asked Questions
Which iPhones support AR body scanning?
AR body scanning requires an iPhone with an A12 chip or later (iPhone XS and newer). If your device doesn't support AR scanning, you can use the silhouette photo analysis method instead.
How accurate are the measurements?
AR scanning and silhouette analysis both provide measurements suitable for custom garment production. For best results, wear form-fitting clothing, stand in a well-lit area, and follow the on-screen guides.
Are my photos uploaded to any server?
No. All camera and photo data is processed entirely on your device. Photos and video frames are never uploaded, stored, or transmitted. Only the computed numeric measurements are saved.
How do I delete my account and data?
You can delete your account directly from the app by tapping the profile icon and selecting "Delete Account." This permanently removes your account and all associated data from our servers. You can also delete individual measurements from the Measurement History screen.
What is a tech pack?
A tech pack is a manufacturer-ready specification sheet that includes your raw measurements, adjusted dimensions with ease allowances, and tolerances. You can share it directly with your tailor, pattern maker, or clothing manufacturer.